> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quintai.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Get support

> How to reach Quint, what to include, and what never to paste into a support message.

Email [hello@quintai.dev](mailto:hello@quintai.dev). If your organisation has a shared channel with the Quint team, use whichever is faster.

## What to include

| Problem | Include |
| - | - |
| A machine does not report, or an agent is not covered | The machine's name as shown under **Data Sources**, what its host page shows under **Capture lanes** and **Agents on this host**, and the macOS version |
| An install step failed | Which tool you chose in [Add machines](https://docs.quintai.dev/install/add-machines.md), which step failed, the exact message on screen, and the **License ID** from [Machines & licensing](https://docs.quintai.dev/settings/machines-and-licensing.md) |
| A page in the dashboard looks wrong | The page name, the time range you had selected, and a screenshot with no customer data visible |
| A rule did not do what you expected | The rule's name and serial, and the row in **Shadow Enforcement** or **Policies** you were looking at |
| A question about a finding | The finding's id as shown on its page |

## What never to paste

* Prompt text, file contents or command output from a session. Refer to the session by its id instead.
* An install package's files or a one-time install code. If a package may have leaked, stop it in [Machines & licensing](https://docs.quintai.dev/settings/machines-and-licensing.md) first, then tell us.
* Anyone's password or magic link.


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