> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quintai.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Verify a machine and troubleshoot

> Read a machine's state in the dashboard, know what each state means, and fix a machine or agent that is not reporting.

Everything you need to verify a machine is in the dashboard under **Data Sources**. By the end of this page you know whether a machine reports, which of its agents are recorded, and what to tell support if it does not.

## The host row

**Telemetry by host** lists every enrolled machine with **Host**, **User**, **OS**, **Agents**, **Events today**, **Capture layers** and **Last seen**. The filter row has **All**, **Silent**, **Degraded** and **Fleet**.

| State | Meaning |
| - | - |
| Listed, with recent **Last seen** and all expected **Capture layers** | The machine reports. |
| **Silent** | The machine has stopped reporting. Its page notes "Lane states are last-known readings — this host has not reported for over 24h." A laptop asleep overnight is the usual cause. |
| **Degraded** | The machine reports, but not on every capture layer. Compare its **Capture layers** with the four layers at the top of the page. |
| Not listed | Nothing from the machine has reached Quint. Until the first machine reports the table reads "No hosts enrolled yet." |

## The host page

Open a row for the machine's facts: **OS**, **User**, **Sensor**, **Heartbeat**, **Events today**, **Active agents**, **Capture lanes**, **Install integrity** and **Last tamper check**. **Agents on this host** lists each coding agent found on the machine with **Platform**, **Class**, **Last seen** and **Status**. An agent that is not listed is not recorded; see [Supported agents](https://docs.quintai.dev/install/supported-agents.md).

## Troubleshooting

| What you see | What it means | What to do |
| - | - | - |
| macOS prompts to allow a system extension | The approvals profile did not land before the installer | Confirm "Quint approvals" is listed under **System Settings › General › Device Management** (on macOS 14, **Privacy & Security › Profiles**), then allow both extensions under **General › Login Items & Extensions** (on macOS 14, **Privacy & Security**). Logging out and back in retries activation. |
| The machine is **Degraded** and its **Capture layers** lack **Endpoint Security** | The endpoint extension has no Full Disk Access | Grant it under **System Settings › Privacy & Security › Full Disk Access**, or check the profile. |
| The machine is **Degraded** and another vendor's network filter is installed | Another content filter can keep Quint's from starting | Tell your Quint contact which filter and version. |
| The machine is **Silent** | It has stopped reporting | Check the machine is on and awake and has outbound HTTPS. If it was removed on purpose, see [Remove a machine](https://docs.quintai.dev/install/remove-a-machine.md). |
| The machine is not listed at all | Enrolment did not complete | On a Mac, check the enrollment profile landed before the installer; on Quint 1.1.29, install the package again if it did not. Check the package is **Active** in [Machines & licensing](https://docs.quintai.dev/settings/machines-and-licensing.md): a stopped, expired or full package enrols nothing, and neither does a one-time install code older than 24 hours. |
| An agent on the machine is missing from **Agents on this host** | The endpoint has not wired it, or this release has no adapter for it | Wait for the next check-in; the endpoint wires supported agents on its own. If it stays missing, tell your Quint contact which agent and version. |

## What to send to support

The machine's name as shown under **Data Sources**, its operating system and version, the **License ID** from [Machines & licensing](https://docs.quintai.dev/settings/machines-and-licensing.md), what the host page shows under **Capture lanes** and **Install integrity**, and which step failed. Never paste prompt text, file contents or command output from a session; refer to the session by its id. Never paste a token or a package's files; if a package may have leaked, stop it in [Machines & licensing](https://docs.quintai.dev/settings/machines-and-licensing.md) first. See [Get support](https://docs.quintai.dev/help/get-support.md).

## Next

* [Remove a machine](https://docs.quintai.dev/install/remove-a-machine.md)
* [Machines and inventory](https://docs.quintai.dev/dashboard/machines-and-inventory.md)


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