> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quintai.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Open a customer's dashboard

> Look at a customer's own dashboard in a read-only session: how to open it, what you can and cannot do inside, and how it ends.

From the board, **Open** gives you the customer's own dashboard in a read-only session. Every session lasts at most 12 hours, is recorded in the customer's audit log and yours, and the customer can end it at any time. Opening needs the **Analyst** or **Admin** role and an active partner account.

**1. Press Open on the customer's row**

The dialog explains what happens: "Opens *slug* read-only, as you. It stays open for 12 hours or until you end it; opening it again continues the same session. The customer of record can end this session at any time from their dashboard."

**2. Add a ticket reference**

One optional field: **Ticket reference**. It is "Shown to the customer as the reason; without one it reads 'account view'. Do not paste customer data."

**3. Confirm**

Press **Open *customer name***. The customer dashboard opens in the same tab with a banner across the top, and the dialog reports whether the customer was emailed: "The customer of record has been e-mailed about this session." or, later the same day, "No new notice: the customer was already told about partner access today."

## Inside the customer's dashboard

A banner stays at the top: "Read-only view by *your partner name* as *your email* — *reason* — ends *time left*", with an **End session** button. Your role chip reads **Partner (read-only)**.

You can read what a customer member with the **Read** role can read: sessions, activity, findings, machines, policies, incidents and the audit trail. You cannot change a policy, arm or disarm enforcement, decide an approval, invite or remove a member, change settings or send data into the workspace. A control you cannot use is hidden; a request that tries is refused with "Not available in a delegated session — this needs the customer's own sign-in." Approvals are not visible at all.

## How sessions behave

* **12 hours.** The lifetime is fixed. Afterwards the dashboard says "This partner session expired (sessions last 12 hours). Reopen it from your partner console."
* **Reuse.** Opening the same customer again while your session is live continues that session. Each open is still recorded.
* **One customer per browser.** Opening a second customer while another is open is refused: "Another tenant is already open in this browser. End that session first (End session in its banner), then open this one again."
* **Ending.** **End session** in the banner, or **End now** on the console's **Sessions** page, ends it at once. The customer can end it from their side too; see [Your workspace is managed by a partner](https://docs.quintai.dev/partners/for-managed-customers.md).

## The Sessions page

**Sessions** in the console lists **Live sessions** and **Recent sessions** with **Operator**, **Customer**, **Reason**, **Opens** (first open plus each reuse), **Created**, **Expires** and **Ended by**. **Ended by** tells you who closed a session: your operator, Quint staff, the customer, the customer of record through the notice link, or "Expired — not ended by anyone". A session the customer ended is your signal that they objected.

**End now** is available to an **Admin** for any session and to an **Analyst** for their own.

## If this fails

| What you see | What it means | What to do |
| - | - | - |
| "No access grant recorded for this customer" | The customer, or Quint, revoked your standing access | Ask the customer, or your Quint contact, to grant access again. |
| "The access grant for this customer has expired" | The grant reached its end date | Ask your Quint contact to renew it. |
| "This customer is suspended — opening it is unavailable until it is reinstated" | Quint has suspended the workspace | Contact Quint. |
| "Opening a customer requires the analyst or admin role on this partner" | Your role is **Viewer** | Ask a partner **Admin**. |
| "This partner session was ended. Reopen it from your partner console if you still need access." | Someone ended the session | Open again from the board. The customer is told again if it is a new day. |

## Next

* [Audit and sessions](https://docs.quintai.dev/partners/audit-and-sessions.md)
* [Your workspace is managed by a partner](https://docs.quintai.dev/partners/for-managed-customers.md), the page your customers read


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