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Managed customers is the first page after sign-in: “The tenants this partner manages, with their latest posture snapshot”. It shows counts and timestamps for every customer workspace you manage. It never shows a customer’s events, machines by name, or people.

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The count strip

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The table

An absent value shows a dash with its reason: “not captured”, “none recorded” or “none served”. A dash is never a zero.

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The flags

The board prints its own legend: “Open incidents: one or more incidents are open · No heartbeat 24h+: no machine had sent a heartbeat for over a day when the snapshot was taken · Never seen: no machine has ever sent a heartbeat · Not refreshed: the latest collector run did not refresh this customer, so its numbers are older than the rest.” Most fleet machines are laptops that sleep overnight, so silence under a day is normal. A row with no flag shows nothing; the board does not say “healthy”, because a snapshot only reports what it captured. A partial capture pill means some numbers for that customer could not be read.

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Freshness

Snapshots come from a collector that runs on a schedule, and the card says when: “Snapshots as of time UTC”. If the collector has missed its schedule, a Stale pill appears, the table dims, and the card says so. Before the first run the board reads “No posture snapshots yet.”

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What you can do from here

Suspending, reinstating or transferring a customer workspace, and revoking your standing access, are actions Quint takes, with you or at the customer’s request. If a customer is suspended, its row stays on the board and Open is unavailable until it is reinstated.

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