Get support

Email hello@quintai.dev. If your organisation has a shared channel with the Quint team, use whichever is faster.

What to include

Problem	Include
A machine does not report, or an agent is not covered	The machine’s name as shown under Data Sources, what its host page shows under Capture lanes and Agents on this host, and the macOS version
An install step failed	Which tool you chose in Add machines, which step failed, the exact message on screen, and the License ID from Machines & licensing
A page in the dashboard looks wrong	The page name, the time range you had selected, and a screenshot with no customer data visible
A rule did not do what you expected	The rule’s name and serial, and the row in Shadow Enforcement or Policies you were looking at
A question about a finding	The finding’s id as shown on its page

Prompt text, file contents or command output from a session. Refer to the session by its id instead.
An install package’s files or a one-time install code. If a package may have leaked, stop it in Machines & licensing first, then tell us.
Anyone’s password or magic link.