Verify a machine and troubleshoot

Everything you need to verify a machine is in the dashboard under Data Sources. By the end of this page you know whether a machine reports, which of its agents are recorded, and what to tell support if it does not.

The host row

Telemetry by host lists every enrolled machine with Host, User, OS, Agents, Events today, Capture layers and Last seen. The filter row has All, Silent, Degraded and Fleet.

State	Meaning
Listed, with recent Last seen and all expected Capture layers	The machine reports.
Silent	The machine has stopped reporting. Its page notes “Lane states are last-known readings — this host has not reported for over 24h.” A laptop asleep overnight is the usual cause.
Degraded	The machine reports, but not on every capture layer. Compare its Capture layers with the four layers at the top of the page.
Not listed	Nothing from the machine has reached Quint. Until the first machine reports the table reads “No hosts enrolled yet.”

The host page

Open a row for the machine’s facts: OS, User, Sensor, Heartbeat, Events today, Active agents, Capture lanes, Install integrity and Last tamper check. Agents on this host lists each coding agent found on the machine with Platform, Class, Last seen and Status. An agent that is not listed is not recorded; see Supported agents.

Troubleshooting

What you see	What it means	What to do
macOS prompts to allow a system extension	The approvals profile did not land before the installer	Confirm “Quint approvals” is listed under System Settings › General › Device Management (on macOS 14, Privacy & Security › Profiles), then allow both extensions under General › Login Items & Extensions (on macOS 14, Privacy & Security). Logging out and back in retries activation.
The machine is Degraded and its Capture layers lack Endpoint Security	The endpoint extension has no Full Disk Access	Grant it under System Settings › Privacy & Security › Full Disk Access, or check the profile.
The machine is Degraded and another vendor’s network filter is installed	Another content filter can keep Quint’s from starting	Tell your Quint contact which filter and version.
The machine is Silent	It has stopped reporting	Check the machine is on and awake and has outbound HTTPS. If it was removed on purpose, see Remove a machine.
The machine is not listed at all	Enrolment did not complete	On a Mac, check the enrollment profile landed before the installer; on Quint 1.1.29, install the package again if it did not. Check the package is Active in Machines & licensing: a stopped, expired or full package enrols nothing, and neither does a one-time install code older than 24 hours.
An agent on the machine is missing from Agents on this host	The endpoint has not wired it, or this release has no adapter for it	Wait for the next check-in; the endpoint wires supported agents on its own. If it stays missing, tell your Quint contact which agent and version.

What to send to support

The machine’s name as shown under Data Sources, its operating system and version, the License ID from Machines & licensing, what the host page shows under Capture lanes and Install integrity, and which step failed. Never paste prompt text, file contents or command output from a session; refer to the session by its id. Never paste a token or a package’s files; if a package may have leaked, stop it in Machines & licensing first. See Get support.

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Troubleshooting

Reference

Verify a machine and troubleshoot

The host row

The host page

Troubleshooting

What to send to support

Next

​The host row

​The host page

​Troubleshooting

​What to send to support

​Next

The host row

The host page

Troubleshooting

What to send to support

Next